About Intelligent Service

Intelligent Service is the leading home mechanical service company in the Chicago area. We have served customers in Chicago and the Northwest Suburbs for 40 years, offering a blend of professional expertise, enthusiastic service and lasting solutions you won’t find anywhere else. We care about your home as much as you do.

When you contact Intelligent Service, you’ll notice a that we work differently than most home service companies.

  • We respond quickly — you won’t have to wait for hours or days to speak to someone
  • Scheduling an appointment is easy — simply call or submit a service request using the button at the top of the page
  • On the day of your service, we will call to confirm the appointment
  • When we arrive, we’ll park in the street to leave your driveway clear
  • We will be on time
  • Technicians arrive with a fully-stocked truck and extensive professional training

Serving Chicago and the Northwest Suburbs for 40+ years

(847) 358-5377


Business Hours:
Open 24 Hours for Emergency Service
8:00am-5:00pm weekdays

Business Addresses:
709 N. Main Street
Mount Prospect, IL 60056

305 N. Eric Drive, Suite F
Palatine, IL 60067

Trust With Verification

We employ only the best plumbers and technicians in the industry: licensed, experienced, honest, courteous and knowledgeable about their craft. Every employee undergoes rigorous testing and background checks to earn their Intelligent Service uniform and company ID.

Red Carpet Service

Before entering your home, the technician will lay down a red carpet outside the front door and slip on shoe covers to protect your floors. We’ll discuss any special needs and honor your requests to the extent possible. We’ll clearly explain exactly what we’re doing, how much the service will cost, and how long it will take. When we’re done, we’ll clean up the area and haul away any materials, parts and debris.

The "Forever Guarantee"

We honor all manufacturers’ warranties and stand behind our workmanship forever. Parts and products may fail over time, but we guarantee that all work performed by Intelligent Service technicians will be completed properly or we’ll come back and make it right.

Please submit the form below, and a staff member will get back to you as soon as possible. If you have a service emergency, please call for immediate assistance.

Intelligent Service: A Family Business for 40 Years

Founder Bob Kerr got his start in the plumbing business while still in school, sorting cast iron pipe for a friend’s father. After graduation, he became an apprentice and journeyman in that same shop, learning the trade and gaining experience working on high-end custom homes, urban highrises and the FermiLab campus. Throughout the 1970’s Bob built a loyal following that led to the founding of Robert Kerr Enterprises in 1979. With his wife Sallie at his side, tending the books and providing office support, they quickly grew, and within five years evolved to become Kerr Mechanical Corporation.

After decades of trusted craftsmanship, Bob Kerr is now a household name in commercial plumbing. Well-respected by developers, architects and contractors for his innovative solutions and mechanical prowess, he remains unwavering in his commitment to function, efficiency and integrity.

Bob groomed his son Jason to take over the family business. As Jason fondly describes it, his apprenticeship was a “baptism by fire.” In having one of the best role models in the business, Jason learned that consistently providing successful solutions to complex challenges requires more than just experience — it requires “intelligent thinking”.

Jason took the knowledge passed down to him and translated the commercial plumbing capabilities of Kerr Mechanical into a service business for homeowners. In 2005, Kerr Mechanical launched Intelligent Plumbing Services to serve the needs of homeowners. This remains the legacy, passion and commitment of the entire Kerr Family. Today, the company has evolved into Intelligent Service, a home service expert offering plumbing, heating, cooling, drain cleaning, and sewer repair services to homeowners in Chicago and the Northwest Suburbs.

intelligent service history