Our Most Recent Service Reviews
The Office Manager who handles the scheduling is extremely friendly and efficient. The Technician was on time, very professional, courteous, and explained everything perfectly. He quickly diagnosed and fixed the problem with our toilet. A+ Service! The ...pricing seems fair, but the way the technicians are instructed to show you the quote for the specific service, alongside pricing for that service with the purchase of a service plan feels "scammy"; even if it's truly not. Service plans and a quote for specific service should be two separate conversations, IMHO. Plumbing issues are very stress inducing for a lot of homeowners, and above all we want to feel comfortable that we have a knowledgeable technician in our home that will fix the issue for a fair price. Not the cheapest, but fair. After that's wrapped up, pitch the service plan to me in the context of my own situation. Maybe the plan does make sense but I'm not even going to consider it until that trust is established. Once you find a plumbing company that you do trust, I wouldn't even consider calling anyone else. So at that point, hit me with that Plan, Man! Okay, rant over!
Needed some outside faucets replaced (because of a leak) and shutoff values installed for them. Prompt response, great work, and cleaned up after the job. Would use again.
My husband hired this company to fix a clogged drain. It eventually required repair of the line leading through the front yard. They dug up the yard to reach the line and left a pile of dirt in the yard. I am glad that the toilets flush but now it looks ...like I have a grave in my yard. Next time I hope to find a company that will finish the job.
Excellent and thorough Customer Service. Great communication too, and they were able to help me out in a pinch.
Took care of our toilet plumbing issues and thanks to him we found out there was a leak that had damaged the floor, so he reinforced that before putting the new toilet in. He was kind and prompt. We just sprung a leak from one of our outdoor faucets and ...plan to call them in the morning to come take care of it.
The service was absolutely wonderful. Every question was answered and the service was exceptional. I highly recommend Intelligent Service.
The office staff is professional, kind, and easy to work with. Jason and Matt were professional and took any unexpected challenges in stride. They explained things to me clearly and without being condescending. Loved that they stayed to make sure the ...roofer did his job well, too.
Horrible communication. Can't comment on the service or price because they never came. I did not receive a call in the morning on the day of my appointment, so I called them in the afternoon. Apparently I wasn't on the schedule for the day, and they ...would charge a $99 additional fee to make room for me. I rescheduled for them to come later in the week instead. That day I did receive a call back in the afternoon from the office (after calling them first) saying that they were running a little late and the tech would call me to give a better estimate. A few hous pass, nothing, I call again, they say the tech will get back to me. Well he never did. I repeated that process two more times and no one came.